This is so disgusting…I strongly resisted the urge to call T-Mobile customer service myself. This poor woman, the wife of a Green Beret…I will NEVER use T-Mobile if they don’t make strides to correct the incredible lack of sympathy they have shown here.
Most of the Marine Corps and Navy personnel stationed in Hawaii are FORCED to use T-Mobile to connect with loved ones in the U.S. This is due mostly to the lack of any other cellular service provider. It is pitiful that T-Mobile REFUSED to give a few extra precious minutes to just one of the thousands of MILITARY CUSTOMERS they have.
Thank you WIVB.com for reporting this. – VFWlady
Army Wife Cut Off From Injured Husband
BUFFALO, N.Y. (WIVB) – Her Green Beret husband is recovering from a gunshot wound to the brain suffered in Afghanistan. So why did T-Mobile cut off a desperate Army wife’s cellphone account?
Jamie Kreiger has spent hours on the phone since learning that her Green Beret husband, Army Staff Sgt. Matthew Kreiger, was shot in the head during an ambush in Afghanistan. She’s used up all the minutes on her T-Mobile cell phone plan, and then some. Now, her family says, T-Mobile is compounding her stress by threatening to turn her phone off.
Jamie’s brother-in-law, Chris Kreiger, said, “She had explained the situation, as to why the amount of overage. That her husband was in Afghanistan, was seriously wounded, and this was her only means of communication between herself, the Army, my brother, where he’s at now. And T-Mobile didn’t want to hear it.”
Chris then tried talking to T-Mobile himself, and he also got nowhere. That’s when Dean Jackson, a personal friend and one of the directors of Kreiger’s “WNY Heroes” group, stepped in. Jackson says he talked to a T-Mobile representative who told him he could buy Jamie Kreiger extra minutes.
Jackson said, “They basically told me that if I could go get a card and pre-pay it, we’d be good to go.”
But when Jamie tried to cash in the minutes, there was another problem.
“It gives you instructions, on the back of the card, on how to make this thing work. [She] tried to do it, and [T-Mobile] said, ‘They have a different plan. You can’t use those cards,’” explained Jackson.
Chris lamented, “It was like a kick to the mouth. And as far as I’m concerned, T-Mobile… They’re allowed to be as ignorant as they are because of the soldiers who fight to defend that right. So the least they can do is give a little bit of gratitude and thanks back.”
News 4 called T-Mobile’s media relations line Wednesday night to ask them about the situation. A spokesperson said they brought the issue to their T-Mobile Executive customer care team, who will look further into the account, but that they can’t release any information about the outcome due to privacy policies.
UPDATE: 8/11/11 @ 6:55PM CST: MINUTES AFTER THIS POST WENT VIRAL, GUESS WHAT HAPPENED??……..
T-Mobile makes amends to Army wife
Updated: Thursday, 11 Aug 2011, 5:50 PM EDT
Published : Thursday, 11 Aug 2011, 5:50 PM EDT
- Luke Smith
- Posted by: Eli George
BUFFALO, N.Y. (WIVB) – We have an update on a local soldier’s cell phone dispute that we first reported Wednesday night on News 4:
A local T-Mobile representative contacted News 4 on Thursday. The company plans to credit Jamie Kreiger’s account and will pay her bill for the next two months.
Copyright WIVB.com
